Conflict Management and Communication
Study of challenges confronting police and correctional personnel in conflict situations arising from order maintenance and other forms of social control; the role of systemic social problems such as mental illness, family violence, and substance abuse in conflict situations; strategies and best practices for violence avoidance and de-escalation. Restricted to Applied Criminal Justice Leadership majors only.
Outcomes: Discuss the challenges confronting police and correctional personnel in conflict situations arising from order maintenance, arrests, supervision of offenders, and other forms of social control; Describe the role of systemic social problems, mental illness, family violence, elder abuse and neglect, and substance and alcohol abuse in conflict situations; Identify strategies and best practices for violence avoidance and de-escalation; Apply theories of how conflict happens; Practice the essential skills of effective listening, negotiating, mediating, and leading others to resolve conflicts.
Outcomes: Discuss the challenges confronting police and correctional personnel in conflict situations arising from order maintenance, arrests, supervision of offenders, and other forms of social control; Describe the role of systemic social problems, mental illness, family violence, elder abuse and neglect, and substance and alcohol abuse in conflict situations; Identify strategies and best practices for violence avoidance and de-escalation; Apply theories of how conflict happens; Practice the essential skills of effective listening, negotiating, mediating, and leading others to resolve conflicts.