Management of Service Operations
Prerequisites: SCMG/ISSCM 480.
This course explores the application of operations management concepts and techniques in service-sector organizations, and, in particular, how services are delivered to the customer.
Outcomes: Understanding how service management requires unique tools for managing customer expectations while simultaneously delivering services that exceed those expectations.
This course explores the application of operations management concepts and techniques in service-sector organizations, and, in particular, how services are delivered to the customer.
Outcomes: Understanding how service management requires unique tools for managing customer expectations while simultaneously delivering services that exceed those expectations.