This course examines various philosophies, methods, and tools for quality management and continuous improvement of products, services, and processes. Topics include total quality, quality costs and measures, quality of design, quality awards and standards, statistical process control, Six Sigma and problem-solving techniques.
Prerequisites: Junior Standing, minimum grade of "C-" in SCMG 332 or SCMG 332H or SCMG 232 or SCMG 232H.
Outcomes: Basic understanding of total quality, quality costs, measures, statistical process control, Six Sigma, process improvement, and problem-solving techniques.
Prerequisites: Junior Standing, minimum grade of "C-" in SCMG 332 or SCMG 332H or SCMG 232 or SCMG 232H.
Outcomes: Basic understanding of total quality, quality costs, measures, statistical process control, Six Sigma, process improvement, and problem-solving techniques.