This course examines the role of management in measuring performance and achieving quality in healthcare organizations. Emphasis is on the historical evolution, current concepts and future trends associated with measuring and evaluating health care quality. Students explore fundamental concepts of quality improvement design, planning, and methodology.
Prerequisites: HSM 240 and HSM 368.
Outcomes: 1) Articulate the historical evolution and current forces driving changes in healthcare quality; 2) Describe major quality improvement models that provide a framework for change; 3) Differentiate the use of structural, process and outcome indicators for measuring quality; 4) Apply quantitative and qualitative performance measurement approaches to healthcare processes; 5) Apply quality improvement tools and techniques to healthcare processes; 6) Explain operational and clinical quality improvement data; and 7) Apply a systematic quality improvement approach to healthcare processes.
Prerequisites: HSM 240 and HSM 368.
Outcomes: 1) Articulate the historical evolution and current forces driving changes in healthcare quality; 2) Describe major quality improvement models that provide a framework for change; 3) Differentiate the use of structural, process and outcome indicators for measuring quality; 4) Apply quantitative and qualitative performance measurement approaches to healthcare processes; 5) Apply quality improvement tools and techniques to healthcare processes; 6) Explain operational and clinical quality improvement data; and 7) Apply a systematic quality improvement approach to healthcare processes.